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Reviews from Sedona Summit Guests:
"My Hero!"]]>
Mr. Cloobeck,
Jerry, one of your front desk clerks, is my hero!
I purchased my stay with you through Interval International, the membership of which comes with my Marriott time share in Hawaii. It was my first booking through II. When I found out my daughter would join us, I tried to upgrade, but there was no availability through II. (I later found out I had booked a “Getaway.”)
Several hours after check-in, Jerry, knowing that I was unsatisfied with the room (Bldg 21, Rm 158P), informed me of the cancelation of a 1 bedroom (Bldg 27, 272M) and asked me if I wanted to upgrade. Lupita, the night manager at the time, approved the upgrade. We moved early the next morning as it was already close to or after 10:00 PM. We were quite impressed with the room, even after coming from a 1 Bedroom at the Marriott Canyon Villas at Dessert Ridge in Phoenix.
It made all the difference in our stay. And, I can say without a doubt that it led to our acceptance of a Diamond presentation which further led to our purchasing into the Diamond system. Had I stayed in 158P, I would have been unimpressed with Diamond and never accepted an invitation for a presentation.
Jerry might be your hero too. He embodied your corporate philosophy and fixed my problem (“Have a problem or concern? Allow us to help!”)
I am now a Diamond (and a Marriott) time share owner, and I am glad that Jerry and Lupita were on duty the night we checked in.
Thank you for hiring such a capable staff and infusing your corporate philosophy into your employees in such a way that it is manifested as action rather than just words on paper.



Sincerely,



Ken



September 2014
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"Everything we were told to expect and more"]]>
Our family (my brother, sister-in-law, husband and I) just returned from the Sedona Summit Resort on Saturday. We just wanted to let you know that we were very impressed by the wonderful staff at the resort, more particularly Molly and Michael in VIP check in. They were very helpful and pleasant to work with. The staff went above and beyond to make sure we have a wonderful stay. The Resort was clean, and easy to get around. We had a wonderful time and would not hesitate to return there at another time. The Resort was everything we were told to expect and more.

We just thought we would let you know since you have been so helpful and we wanted to let you know of our positive experience.

Thank you,



Judi


September 2014
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"New eGrocery service"]]>

When I booked my vacation to Sedona Summit I asked about this new program. At the time, the Summit was not yet up and running with this new service and due to the outstanding efforts of Gabriella, I was not disappointed. Gabriella instructed me to e-mail her with the items I want and she personally went shopping for me! I am so thankful for your programs and the wonderful staff.



Sincerely,



Karen


October 2014
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