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Terrain

The resort is built on a steep mountain side and inevitably presents guests with many steps to negotiate. The public road to the resort is poorly maintained by the Town Council, if at all, and walkways are hostile to wheelchair users. A ramp has been built which provides access to the Reception area.

Communal Areas

Reception
Accessed by 8 steps and a ramp from the outside. Open door.

Bar/Restaurant
Accessed by steps.

Entertainment
Located in the restaurant area which is only accessed by steps.

Pool/Leisure Centre
The swimming pool and the leisure centre are accessed by many steps, ramped access is available.

Parking

There are 3 disabled parking bays near the resort. One owned by the resort and located next to the ramp leading to the Reception, supplemented by two public spaces right across the street. In all cases, clearly displaying an official Blue Card is required. Please be advised that parking space is very limited in the area and we do not recommend hiring a car as the next space available might be at the bottom of a steep hill. Guests with walking difficulties may find the distances from their parked cars to the resort overwhelming.

Accessible Accommodations

No accessible accommodation available at the resort.

Other Accommodation
All accommodation accessed by steps, there are 2 lifts at the resort but neither gives full access to each level.

Equipment Available (Upon Request)

Please follow the link below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for Equipment Available Upon Request

  • Wheelchair: 40 cm wide (seat); weight limit 125 kg

Accessibility Aid
Catalogue in
English

Accessibility Aid
Catalogue in
Spanish

Accessible Outings and Excursions

Dependent on operator and excursion offered, as these can and do change. A list is maintained by the resort Reception.

Proximity/Accessibility to Local Supermarkets/Shops/Beach:
Supermarket Hiperdino in Mogan is accessible.

Public Transport

Some public buses have ramps for easy access; however, an adapted taxi or minibus can be booked at the resort reception.

Haemodialysis Clinic Close to Resort

Hospiten – Clinica Roca, 8 km from resort

Address: Puerto Rico, c/ Tomás Roca Bosch 2

Telephone: +34 952 367179

Free Phone: 900110120

Certified Autism-Friendly Resort

  • Streamlined check-in process to reduce waiting in line
  • Team Members trained and informed about autism spectrum disorder
  • Personalised service to help you with special needs
  • Viewer-friendly signage with pictograms available in Reception
  • Simple guides and information to minimise the unexpected
  • Dedicated quiet spaces

Meet the Resort Accessibility Ambassador

Our Resort Accessibility Ambassadors will assist you with any accessibility requirements prior to and during your stay to ensure it is trouble free.

Accessibility Ambassador

Cristobal Marrero

cristobal.marrero@hgv.com

Accessibility Ambassador

Aridane López

aridane.lopez@hgv.com

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