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Resort Accessibility Map

Terrain

There is a ramp to access the resort. The walking paths inside the resort are all at the same level. Most of the supermarkets, bars, restaurants and beaches around the resort are accessible by wheelchair users.

Communal Areas

Reception
No steps. Double sliding door.

Bar/Restaurant
One level, no steps.

Games Area
There is one step to access this area.

Swimming Pool
Pool hoist available.

Sales Office
One level, no steps.

Parking

There is a disabled parking bay on-site. The remote key is available at reception on request.

Accessible Accommodations

Partially Wheelchair Accessible Accommodation

Suitable for travellers with restricted walking ability who may need a wheelchair. Some areas within the accommodation and exterior are accessible. They have electric beds, adapted bathroom and special high backed chairs (kitchen units/work surfaces are standard height). We offer 1 accommodation in total: 1 one-bedroom accommodation.

Fully Wheelchair Accessible Accommodation

All areas within the accommodation and exterior are accessible to a wheelchair user or a guest with a severe reduced mobility. They have electric beds, adapted bathrooms, special high backed chairs and kitchen unit/work surfaces are lowered or can be pulled out for ease of access for wheelchair users.
We offer 1 accommodation in total: 1 two-bedroom accommodation.

All Accommodation
All ground floor accommodation is accessible by one step. Accessible accommodation has ramped access for entry. First and second floor accommodation is not accessible by wheelchair users as there is no elevator/lift on-site.

Equipment Available (Upon Request)

Please follow the link below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for Equipment Available Upon Request

Pool hoists: weight limit 120 kg
Wheelchair: 450 mm wide (seat); weight limit 120 kg
Wet wheelchair: 460 mm wide (seat) and 550 mm high (seat); weight limit 120 kg
Wall mounted shower seat: 330 mm wide (seat) and 50 mm high (seat); weight limit 120 kg

Accessibility Aid
Catalogue in
English
Accessibility Aid
Catalogue in
Spanish

Accessible Outings and Excursions

First Minute Excursions
The majority excursions listed and offered at reception desk through our supplier (First Minute) are giving facilities to older or less agile guests, as well as to part-time wheelchair users. For both assisted and independent wheelchair users, First Minute Excursions offers private tours on their adapted minibuses for up to 6 passengers, including a wheelchair space. There are a number of tourist places that are adapted for wheelchair users like Mirador del Rio, Parque Nacional de Timanfaya or Jardin de Cactus.

Proximity/Accessibility to Local Supermarkets/Shops/Beach:
Puerto del Carmen beaches are accessible by wheelchair users. Most of the shops/supermarkets nearby have easy access for wheelchair users. All within easy walking distance from the resort.