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The resort is positioned on a hill with many steep steps and various gradients and inclines around the resort. Some areas of the resort may not be accessible. Pathways are uneven and access is difficult with some steps to access garden areas.

Steps around the communal areas have non-slip treads and are marked with warning strips. Handrails on some steps.

Reception
Accessed via external steps (11 steps in total). Alternative route into Reception can be accessed from rear of main building with sloped access.

Bar/Restaurant
Three entrances (1) via slope by the back of the main building with 16 stairs (2) main entrance with 5 steps (3) accessible access via pool.

Beach Retreat/Snooker
Located in the main building above Reception. Accessed via stairs. Our Beach Retreat is situated on level two and snooker room on level 3. Our Beach retreat can be accessed via a bridge entrance for wheelchair users by arrangement. We have an accessible toilet facility which is available only in the women’s toilets.

Leisure Centre
Accessed via Reception, then a further 8 steps down to the pool from the changing room facilities. Wheelchair access is available directly onto poolside from an outside lower level but no changing facility is available on poolside. Accessible changing room facility accessible via Reception. Shower facility on poolside. A pool hoist is available on the poolside.

Two accessible parking bays directly outside Reception and one accessible parking bay opposite the accessible apartment and one on the top car park.

Partially Wheelchair Accessible AccommodationSuitable for travellers with restricted walking ability who may need a wheelchair. They have an adapted bathroom. Some areas within the accommodation and exterior are accessible.We offer 1 accommodation in total: 1 studio accommodation.

Other Accommodation
Accommodations have a variety of approaches and entrances including steps, ramps and uneven surfaces. Some accommodations are duplex with an internal staircase. Steps around the communal areas have non-slip treads and are marked with warning strips. Handrails on some steps.

Please follow the link below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for Equipment Available Upon Request

• Pool hoist: weight limit 400 lbs/180 kg; SWL is 120 kg
• Wheelchair: 40 cm wide (seat); weight limit 115 kg
• Wet wheelchair: 48 cm wide and 51 cm high (seat); maximum weight 136 kg
• Shower chair: 33 cm wide (seat) and adjustable in height; weight limit 190 kg

Accessibility Aid
Catalogue in
English

Dependent on operator and excursion offered, as these can and do change. A list is maintained by the resort Reception.

Proximity/Accessibility to Local Supermarkets/Shops/Beach:
Most supermarkets in the local area are accessible

Information available from Reception.

New Norfolk and Norwich University Hospital, 50 to 60 minute drive from resort

Telephone: 01603 288240 or 01603 646155

Our Resort Accessibility Ambassadors will assist you with any accessibility requirements prior to and during your stay to ensure it is trouble free.

Cassie Forbes

Cassie.Forbes@diamondresorts.com

Marnie Seekings

Marnie.Seekings@diamondresorts.com