Resort_Management_Page

Resort Management

Your flexible service partner

Our Experienced Team

Diamond Resorts, through various subsidiaries, is fast becoming one of the world's largest resort management companies, providing professional, full-service property management services to more than 50 vacation ownership resorts in the U.S., Europe and the Caribbean. We offer a full complement of resort management services that can provide you with a total solution or we can partner with you to develop a program tailored to meet your needs. The services you choose will always be delivered by a passionate team of experts and industry visionaries committed to providing the highest standards of quality and guest satisfaction.

Our experienced team consistently strives to exceed expectations in the areas of service and satisfaction.

Hospitality Services

Accounting

Monitoring and safeguarding association funds are of paramount importance to you, your owners and the board of directors. Our accounting systems are fully Oracle automated and all functions are performed in-house. A regional controller will work side by side with the board in budget preparation and reserve analysis to ensure optimal use and management of association funds. Our accounting professionals will monitor all financials, promote adherence of internal controls to prevent fraud as well as provide the usual account receivables and payables support, monthly financials, budgeting and audit duties, and can assist with IRS and state tax laws, and ensure regulatory compliance.

Association Administrative Support

Leverage our expertise in property management services and let us partner with you and the board to facilitate association and resort committee meetings and elections as well as assist the board in contract negotiations. Our professional support team will oversee HOA audits and budgets, help establish maintenance fees and coordinate maintenance fee billings, and help the board keep owners informed. Our team monitors the regulations and requirements of country, state and local agencies and how these impact your association documents in order to keep the board up-to-date.

Creative Services and Brand Management

Partner with our full-service, in-house advertising agency to identify, develop and communicate your resort's image and messaging by providing innovative, cost-effective and quality multi-channel media deliverables. Our team's in-depth trade skills coupled with strong industry and marketing knowledge provides a reliable agency source that helps you avoid costly hourly, consultancy or retainer fees.

Financial Services

Cash flow is the lifeblood of your resort. As a leader in the receivables servicing industry, we understand this simple, yet vital concept. We offer a full suite of services for loans and maintenance fee receivables in a prompt, professional manner. Our cutting-edge technology offers your owners a choice of delivery methods as well as multiple payment options that provide efficient and accelerated payment collections. We can help you minimize exposure to delinquent receivables and offer your owners alternatives to foreclosure when they experience a temporary financial hardship which reduces foreclosure and legal expenses and preserves valuable relationships with your owners.

Food & Beverage

Worldwide experience and local expertise coupled with a hands-on approach to successful Food & Beverage operations is available from menu planning, loss prevention and inventory programs to staff training and kitchen and service delivery design.

Guest Activities

We support the creativity of resort management and assist with modeling activities to your customer base while providing you with leveraged product buying.

Human Resources Management

Hiring, training, rewarding and maintaining quality employees are essential components of every organization. Our human resources professionals will recruit, select, hire and train resort personnel and provide payroll services and benefits administration support. By leveraging the size of our workforce, we are able to offer a highly competitive, cost-effective benefits package.

Legal Services

Experienced in all facets of business and hospitality industry law, including real estate, timeshare, hotel, contracts, corporate finance, commercial and business tort law, risk management, labor and employment, regulatory compliance, litigation management and alternative dispute resolution, our legal services team will interpret your corporate documents, review all contracts, interpret state statutes and draft agreements. In special situations, they will vet and recommend counsel with expertise in your area of need.

Purchasing and Resort Design, Renovation and Refurbishment Services

Experienced hospitality industry professionals procure OS&E (operating supplies and equipment) and FF&E (furniture, fixtures and equipment) for our resorts worldwide. Suppliers recognize our aggregate purchasing power and provide you the opportunity to buy products at significantly reduced pricing while our design team will assist you in capturing the desired atmosphere and style appropriate for your resort location. We will partner with you throughout the process from defining the scope and developing budgets to vendor selections and negotiations as well as provide your project with the necessary oversight to ensure on-time production and delivery.

Rental Programs, Inventory Optimization and Yield Management

Vacant space is money lost to the association. We develop and implement resort rental programs and utilize wholesale contracts to optimize rental inventory and ensure expanded revenues, room utilization and cash flow. We will help you forecast six-month occupancy trends to assure rental inventory is available and sales are maximized. Our proprietary reporting mechanisms for owner occupancy, exchanges and delinquent weeks allow you to make optimum use of all available units for rent.

Reservation Services and Front Desk Support

You never have a second chance to make a first impression. That is why knowing your guests will be presented with a professional and welcoming experience is vitally important. We can provide you with a turnkey solution for all of your owner-contact operations from reservations–supported by our proprietary, state-of-the-art software, and a world-class customer service center–to fully trained, 24-hour front desk staffing, back-of-the-house accounting and night audit reconciliation services.

Risk Management

Provide your owners, guests, visitors and employees with optimum protection for your resort and association. Our expert staff assists with assessing property damage, negotiating insurance adjustments and providing assistance and planning in the reduction of insurance claims. We partner with your resort manager to handle guest claims, complaints and personal injury issues. Due to our global footprint, umbrella policies for property/casualty, general liability, workers compensation, auto, crime and board Duties and Obligations combine premium savings with peace-of-mind coverage.

Sales and Marketing

Generating millions of dollars annually through lead generation, advertising campaigns and customer contact mechanisms, our sales and marketing team provides owners with a resort tour and presentation about THE Club^® at Diamond Resorts. These tour guests arrive from many lead sources and marketing efforts including rental and space management effort and return visits. The Diamond Resorts national customer care center serves as a central contact point for all potential customers, database management, and do-not-call oversight and owner referral reward campaigns.

Technology Services

Access to timely information is a powerful tool, whether you manage five or 500 rooms or serve a few hundred or thousands of owners, however building or obtaining the technology infrastructure to have this information at your fingertips is costly. Our comprehensive technology system includes proprietary software modules tailored for the unique needs of the vacation ownership industry and can be customized for your resort and ownership base. We have built a state-of-the-art data center that facilitates management reporting and business intelligence. Our team of hospitality technology professionals provides proven, tested solutions for a full range of your information needs.

THE Club^® at Diamond Resorts

THE Club^® at Diamond Resorts provides members with the opportunity to retain ownership of their original deeded week or intervals from previous ownership transactions outside of the Diamond network and offers new members the option to either use the time they have at their home resort or deposit their week and exchange their deeded week for an equivalent amount of points which members may use to exchange for resort stays throughout our portfolio.