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1. The Priority Pass card is not transferable and is only valid up to its date of expiry and when it has been signed by the cardholder. The card may not be used by any person other than the cardholder. 2. The Priority Pass card is not a payment card nor is it proof of creditworthiness and attempts to use it as such could constitute fraud. 3. Admittance to the lounges is conditional upon presentation of a valid Priority Pass card only (some restrictions may apply to Priority Pass Select cardholders). Payment cards will not be accepted as substitutes for the Priority Pass card. 4. Lounge visits are subject to a per person per visit charge. Where applicable (dependent upon membership plan), all such visits, including those by accompanying guests, shall be debited to the cardholder's payment card by (i) Priority Pass or (ii) the card issuer as per the rates and terms notified by (i) Priority Pass or (ii) the card issuer to the cardholder in respect of his/her Priority Pass membership. Any changes in lounge visit charges shall be notified to the card issuer, who is responsible for advising the cardholder. The Priority Pass Group of companies cannot be held responsible for any disputes that may occur between the cardholder and the card issuer nor for any loss incurred by the cardholder relating to any lounge visit charges debited by the card issuer. 5. When presenting the Priority Pass card on entering the lounge, lounge staff will take an imprint of the card and issue a 'Record of Visit' voucher to the cardholder or make a log entry. Some lounges have electronic card readers, which will take the cardholder's details off the magnetic strip on the reverse side of the Priority Pass card. Where applicable, the cardholder must sign the 'Record of Visit' voucher, which will also reflect the exact number of accompanying guests, if any, but does not show any per person per visit charge. The charge per visit for the cardholder, where relevant, and that for any guests will be based on the 'Record of Visit' voucher/log submitted by the lounge operator. 6. While it is the responsibility of the lounge staff to ensure a voucher imprint/log is made of the Priority Pass card, the cardholder is responsible for ensuring the 'Record of Visit' voucher/log correctly reflects their own usage and that of any guests at the time of using the lounge. Where applicable, the cardholder is responsible for retaining the 'Cardholder's' copy of the 'Record of Visit' voucher presented to them at the lounge. 7. All participating lounges are owned and operated by third party organizations. The cardholder and accompanying guests must abide by the rules and policies of each participating lounge/club. Access may be restricted due to space constraints but this will be wholly at the discretion of each individual lounge operator. The Priority Pass group of companies has no control over the facilities offered, the opening/closing times or the personnel employed by the lounges. The administrators of Priority Pass will use every endeavor to ensure the benefits and facilities are available as advertised, but the Priority Pass group of companies does not warrant nor guarantee in any way that said benefits and facilities will be available at the time of the cardholder's visit. Neither is the Priority Pass group of companies liable for any loss to the cardholder, or any accompanying guests, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities. All accompanying children (where permitted) will be subject to the full guest fee unless otherwise stated in the lounge listing. 8. Participating lounges may reserve the right to enforce a maximum stay policy (usually 3-4 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended stays. 9. Participating lounges have no contractual obligation to announce flights and the Priority Pass group of companies shall not be held liable for any direct or indirect loss resulting out of any cardholder and/or accompanying guests failing to board their flight(s). 10. The provision of free alcoholic drinks (where local law permits) is at the discretion of each lounge operator and in some cases may be limited. In such cases the cardholder is responsible for paying any charges for additional consumption direct to the lounge staff. (See individual lounge descriptions for details.) 11. Telephone facilities (where available) vary from lounge to lounge and are provided at the lounge operator's discretion. Free usage is normally limited to local calls only. Fax, Shower, Internet and Wi-fi charges (where applicable) are at the discretion of each lounge operator and the cardholder is responsible for paying these direct to the lounge staff. 12. Admittance to lounges is strictly subject to cardholders and any guests being in possession of a valid flight ticket for the same day of travel. Airline, airport and other travel industry employees traveling on reduced-rate tickets may not be eligible for access. Outside the US, flight tickets must be accompanied by a valid boarding pass for a departing flight, i.e. outbound passengers only. Please note some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if members are traveling between Schengen countries. (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.) 13. Admittance to lounges is subject to members and any guests (including children) behaving and dressing (no shorts allowed outside of the USA) in an orderly and correct manner. Any infants or children causing upset to other users' comfort may be asked to vacate the lounge facilities. The Priority Pass group of companies is not liable for any loss suffered by the member and any guests where a lounge operator has refused admission because the member and/or guests have not complied with these conditions. 14. Lost, stolen or damaged Priority Pass cards are to be notified immediately to (i) the Priority Pass office from which the card was issued or (ii) to the card issuer, who shall be responsible for providing a replacement card. A charge of USD25 may be levied. 15. In the event of the cardholder canceling or not renewing their (i) Priority Pass membership or (ii) payment card with the card issuer, the Priority Pass card shall be invalid effective from the cancellation date of their (i) Priority Pass membership or (ii) payment card. Any lounge visits made by a cardholder using an invalid card, including any guests, shall be charged to the cardholder. 16. Renewal terms and conditions are at the discretion of Priority Pass Ltd. Priority Pass Ltd has the right to refuse membership to people who are employed by or contracted to an airline, airport or a Government in respect of airline or airport security. 17. The Priority Pass group of companies shall not be held responsible for any disputes that may occur between the cardholder and/or any guests and a lounge operator. 18. The Priority Pass group of companies reserves the right at any time at its absolute discretion and without notice to revoke membership in Priority Pass. Where applicable a proportional refund of the annual fee/enrollment fee (whichever is applicable) will be made provided revocation has not been made because of fraud by the cardholder. 19. The cardholder agrees that s/he will defend and indemnify the Priority Pass group of companies, its directors, officers, employees and agents (collectively 'the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable attorney's fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any lounge by the cardholder or any guests or any person in said lounge at the behest of the cardholder, except that such indemnification shall not extend to acts of gross negligence or willful misconduct by the indemnified parties. CallUma.com Terms and Conditions We are Globelink Language Solutions Limited trading as CallUma (referred to as "CallUma"/ These Terms apply to the entire contents of our Website at www.calluma.com ("Website") and to any 1 Introduction 1.1 You may access some areas of the Website without being a member of the CallUma service. Certain 1.2 By accessing any part of the Website, you shall be deemed to have accepted these Terms in full. If 1.3 We may revise these Terms at any time by updating the Website. You should check the Website 1.4 All calls and other communications are recorded for training, monitoring and quality of service PART A: THE CALLUMA SERVICE 1 The Service 1.1 In this part of the Terms: 1.1.1 "Service" and "account" both mean the services that you are entitled to receive as part of your 1.1.2 "Service Details Pages" means the pages on the Website stated to include the full details of the 1.1.3 References to a "member of the Service" and "membership" mean you entering into or having 1.1.4 "Memberships" means the types of standard services that you can choose from when becoming a 1.1.5 "Contract" is as defined in paragraph 4.3 below. 1.2 Details of the services that you are entitled to receive, or in the case of some services your 2 Your status 2.1 By becoming a member of the Service, you warrant that: 2.1.1 You are legally capable of entering into binding contracts; 2.1.2 You are at least 18 years old; 2.1.3 You are entering into the Contract as a consumer and not a business. (If you are a business and 2.2 CallUma does not sell memberships for purchase by children. We sell memberships and services for 3 Becoming a member of the Service; how a Contract is formed 3.1 To apply to become a member of the Service, you must complete the registration process on the 3.2 As part of the registration process, you will be required to accept the Terms and pay the first fee to 3.3 After completing the electronic sign-up form, we will send an e-mail to the e-mail account as entered 3.4 CallUma offers a right to cancel - please see paragraph 11. 4 Use of your account; pin number(s) safety 4.1 You are responsible for all use of your account. Subject to paragraph 5.3, you will be charged for all 4.2 Where applicable, you must keep your pin number(s) safe. Responsibility for the security of any pin 4.3 You become aware or suspect that your pin number(s) has/have been accidentally disclosed, or that 5 Use of the Service by family members 5.1 Subject to the rest of this paragraph, CallUma permits you to share your pin number(s) with other 5.2 If you share your pin number(s) with other member/s of your family, you must do so on the basis 5.3 At any time, we may contact you personally to check that you have authorised other persons to use 5.4 We are also entitled to refuse to provide the Service to any person where that person does not 5.5 CallUma does not permit you to share your pin number(s) with anyone except as set out above. 6 The Contract period; Contract renewals 6.1 The Contract starts on the date on which it is formed, as described in paragraph 4.3 and continues 7 Payment 7.1 The charges of the Service consist of two elements: 7.1.1 A fee for membership. The first fee is payable as part of the registration process; subsequent fees 7.1.2 Charges for using a Service by telephone, text, or another method of communication for which 7.2 Details of the charges for your Membership are set out on the Service Details Page for that 7.3 Payment for the Service must be by credit or debit card. We accept payment with the cards listed by 7.4 The secure payment provider that we use will retain your payment details including, where relevant, 7.5 We may send you an e-mail prior to the expiry date of your payment card, inviting you to update 7.6 If you do not pay an amount when it becomes due, you must arrange to make payment by another 7.7 If a payment is overdue, we shall be entitled to charge interest on the overdue amount at 3% above 8 Document Storage 8.1 If you upload data and information to our Document and Data Storage facility ("Doc Store") this 9 Fair Use Policy 9.1 Your membership includes the entitlement to make unlimited emergency calls and/or texts to 9.2 CallUma's Fair Use Policy is designed to make sure that your CallUma service is great value, fast and 9.3 Excessive use. You must not use any of our unlimited services in a way that we deem to be 10 Your right to cancel the Contract 10.1 If you are contracting as a consumer, you may cancel a non-Annual Contract at any time within 2 10.2 The right to cancel described in paragraph 11.1 will end early if you begin using the Service during 10.3 Where the right to cancel applies, to cancel a Contract you must inform us in writing by emailing 11 Our rights to end the Contract 11.1 We may end the Contract at any time by giving notice to you if you do any the following: 11.1.1 You breach the acceptable use policy or conduct rules set out in Part B below, or any of your 11.1.2 You fail to pay an amount due to us within 7 days of it becoming due, as further in paragraph 11.2 If we end the Contract in accordance with paragraph 12.1, you shall not be entitled to any refund 12 Liability for the Service 12.1 CallUma's liability to you for any claim for breach of contract, negligence, breach of statutory duty 12.1.1 For any claim for personal injury or death caused by our negligence, or for fraudulent 12.1.2 For any other claim, our liability shall be limited to the greater of: £2,000 for all claims arising 12.2 CallUma shall not be liable to you for the following types of loss, whether direct, indirect or 12.2.1 Financial loss; 12.2.2 Expected or incidental losses; loss of expected savings; reduction in the value of an asset. 12.3 Please refer to paragraph 20.3 for the types of liability that we do not exclude. PART B: ACCEPTABLE USE AND ACCEPTABLE CONDUCT POLICY 13 Conduct 13.1 You will treat our staff and interpreters with respect. Any verbal abuse or threats will be reported 13.2 You must not use the Website in any way that could cause damage, impairment or restricted 13.3 Other than personally identifiable information, which is covered under our Privacy Policy, any 13.4 You are prohibited from posting or transmitting to or from the Website any material: 13.4.1 That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, 13.4.2 For which you have not obtained all necessary licences and/or approvals; or 13.4.3 Which constitutes or encourages conduct that would be considered a criminal offence, give 13.4.4 Which is technically harmful (including, without limitation, computer viruses, logic bombs, 13.5 You may not misuse the Website (including, without limitation, by hacking). 13.6 We shall fully co-operate with any law enforcement authorities or court order requesting or PART C: GENERAL 14 Intellectual property 14.1 CallUma.com, CallUma, the CallUma logo, Pass the Phone, Tag'n'Traq, Just Text HELP, Doc 14.2 You are permitted to print and download extracts from the Website for your own use on the 14.2.1 No documents or related graphics on the Website are modified in any way; 14.2.2 No graphics on the Website are used separately from the corresponding text; and 14.2.3 Our copyright and trademark notices and this permission notice appear in all copies. 14.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on the 14.4 Subject to this paragraph 15, no part of the Website may be reproduced or stored in any other 14.5 Any rights not expressly granted in these Terms are reserved. 15 Links to and from the Website 15.1 You may link to the Website from your own website or newsletter for the purpose of promoting or 15.2 Links to third party websites on the Website are provided solely for your convenience. If you use 16 Access and Maintenance 16.1 We will try to ensure that availability of the Website and the Service will be uninterrupted and 16.2 Owing to the nature of the various telecommunications services around the world, CallUma 17 Events beyond our reasonable control 17.1 We are not responsible for any delay or failure to comply with our obligations under these 18 Concerns and complaints 18.1 If you have any concerns or complaints about the Service or the Website, please e-mail us a 19 Liability for the Website 19.1 The following liability limits apply to the Website. They do not apply to the Service; paragraph 13 19.2 We exclude all liability and responsibility for any amount or kind of loss or damage that may 19.3 Nothing in these Terms shall exclude or limit our liability for: 19.3.1 Death or personal injury caused by negligence (as such term is defined by the Unfair Contract 19.3.2 Fraud; or 19.3.3 Misrepresentation as to a fundamental matter; or 19.3.4 Any liability which cannot be excluded or limited under applicable law. 19.4 If your use of material on the Website results in the need for servicing, repair or correction of 20 Notices 20.1 Any notice given under this Agreement shall be in writing sent by e-mail (provided that a delivery 20.1.1 In the case of notices sent to you, (in the case of post) the most recent postal address you 20.1.2 In the case of notices you send to us, (in the case of post) our address as stated at the start of 20.2 We shall both consider that any notice will have been received: 20.2.1 In the case of registered post, 48 hours from the date of posting; and 20.2.2 In the case of email, 48 hours from the date of sending the email, provided that the sender has 21 Our right to vary these Terms 21.1 Recommendations & Complaints Procedure If you have been happy with the service we have provided, please let us know. We also welcome If you have been less than happy with our service we have provided please also let us know. We will If you wish to make a complaint about a service we have delivered or the way in which it was Stage one: Stage two: Failure to take the above steps will prejudice our liability to resolve your complaint and/or investigate it 22 Governing law and jurisdiction 22.1 We have the right to revise and amend these Terms from time to time. The revised or amended 22.2 These conditions are governed by and construed in accordance with the laws of England. You 7567.0711 ]]>
"we"/"us"/"our"). Our registered office address is Sanderson House, Station Road , Horsforth, Leeds ,
West Yorkshire, LS18 5NT. We are incorporated in England and our company number is 05641796.
correspondence between us and you. Please read these Terms carefully before using the Website. Using
the Website indicates that you accept these Terms regardless of whether or not you choose to register
with us.
areas of the Website are only open to you if you register.
you do not accept these Terms in full, you must leave the Website immediately.
from time to time to review the then current Terms, because it is binding on you.
purposes. You consent to this.
Contract with CallUma. Paragraph 2.2 below states where further details of the Service will be found;
Service;
entered a Contract with CallUma for the Service (depending upon the context);
member;
allowance of entitlement to those services, are as set out in the Service Details Page for your
Membership at the time that the Contract is formed (see paragraph 4.3 below). A summary of the
service details will be sent to you at the time your membership application is accepted.
wish to contract with us for our corporate services, please contact us).
purchase by adults and use by adults and children. If you are under 18, you may use CallUma.com only
with the involvement of a parent or guardian.
Website.
proceed with registration.
on the sign-up form to confirm that the application has been accepted. Upon us sending the confirmation
and full receipt from you of payment of the first Membership Fee, a binding contract will come into force
between us ("Contract").
use of the Service, whether or not that use is by you personally.
number(s) rests with you. Subject to the limited permission to allow others to use your account set out
in paragraph 6 below, you must not disclose your pin number(s) to any other person.
someone has been using your account without your permission, you must report this to us immediately.
We will then take steps to disable your account as quickly as possible. You will not be liable for charges
for use of your account from the time that we disable your account.
members of your family. As stated in paragraph 5.1, you will be responsible for all charges for use of
your account.
that the pin number(s) is/ are confidential information, and that person must not share the pin
number(s) with anyone else.
your account, and may suspend your account until we are able to speak to you to confirm this
authorised use.
provide sufficient evidence (in our opinion) that they are authorised by use to use your account.
However, where we do provide the service to others, you will be responsible for all charges.
for the length of the service ("Contract Period") as described on the relevant Service Details Page.
are payable at the start of each Contract Period;
charges apply. Please see the details for current charges on our Website to see the charges that apply to
your use of the Service. Please note that you will also have to pay the cost of the telephone call, text
message or other communication method itself and any other incidental cost of the use of the service.
Membership.
our online payment system from time to time.
credit and debit card details, to enable billing of per minute call charges and easy membership renewal.
Please refer to our Privacy Policy Click here.
your card details to enable you to have continual and uninterrupted use of the Service.
method. If a payment is overdue by 7 days or more, we reserve the right to suspend your account or
terminate the Contract.
the base rate of Barclays Bank Plc per year. Interest will accrue on a daily basis from the due date up to
the date of actual payment, after as well as before any Court judgment.
information will be held securely and will be private to you. We do not have access to this data. We will
never ask for your Doc Store password. In the event that you forget your Doc Store password, if we are
satisfied as to your identity, we will e-mail you to enable to you to recommence use of the Service.
CallUma per annum. These will be of unlimited length and we will endeavour to provide interpretation
assistance (subject to our Fair Use Policy) if required. Emergency calls are those that, in CallUma's
reasonable opinion, constitute an emergency, typically those that require contact with and language
interpretation between the member and the emergency services i.e. Police, Fire and Ambulance
services.
reliable whenever you use it. It is intended to ensure that our customers do not use our services in an
excessive, unreasonable, offensive or fraudulent manner. Such usage may impact the quality or
reliability of our services. Our Fair Use Policy applies when you use any of our unlimited services.
excessive. We will notify you if we deem your usage to be excessive, and in breach of our Fair Use
policy, and may ask you to reduce your usage. If usage continues at an excessive level following this
request or if usage is deemed by us to be unreasonable, offensive or fraudulent, we may refuse you
access to our CallUma service and/or you may then be charged at our standard rates for your usage.
days and an Annual Contract at any time within 15 days, beginning on the day on which the Contract
comes into force (as described in paragraph 4.3) ("Cancellation Period"). In this case, you will receive a
full refund of the membership fee paid for the Service in accordance with our refunds policy.
the Cancellation Period. In such a situation, the right to cancel will end when you first use the Service.
For example, if you request interpretation over the telephone during the Cancellation Period, that is use
of the Service and the Cancellation Period will have ended.
the following e-mail address: memberenquiries@calluma.com.
other obligations under these Terms;
8.6 above.
of the annual fee, and you shall immediately pay all sums that you owe to us (whether or not under
the Contract). This does not affect your statutory rights.
or otherwise shall be limited as follows:
misrepresentation, no limit shall apply;
within a 12 month period; or the fees that you have paid to us within the 12 months before the claim
arose.
consequential, and even if you notified us that you would incur any of these losses:
to the relevant authorities and further use of the Service will be terminated.
access to the Website.
material you transmit or post to the Website shall be considered non-confidential and non-proprietary.
We shall have no obligations with respect to such material. We shall be free to copy, disclose,
distribute, incorporate and otherwise use such material and all data, images, sounds, text and other
things embodied therein for any and all commercial or non-commercial purposes.
abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory,
blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or
inconvenience; or
rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any
country in the world; or
Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful
data).
directing us to disclose the identity or locate anyone posting any material in breach of paragraphs
14.4 or 14.5.
Store and other marks indicated on our website are the unregistered trademarks (or registered
trademarks where expressly indicated) of CallUma.
following basis:
Website (including, without limitation, photographs and graphical images) are owned by us or our
licensors. For the purposes of these Terms, any use of extracts from the Website other than in
accordance with this paragraph 15 for any purpose is prohibited. If you breach any of these Terms,
your permission to use the Website automatically terminates and you must immediately destroy any
downloaded or printed extracts from the Website.
website or included in any public or private electronic retrieval system or service without our prior
written permission.
recommending our services to your visitors and/or readers. We reserve the right to revoke your right
to the Website where we deem this to be appropriate.
these links, you leave the Website. CallUma has not reviewed all of these third party websites and
does not control and is not responsible for these websites or their content or availability. We therefore
do not endorse or make any representations about them, or any material found there, or any results
that may be obtained from using them. If you decide to access any of the third party websites linked to
the Website, you do so entirely at your own risk.
error free. However, due to the nature of the Internet and other telecommunications services, this
cannot always be guaranteed. The Website and the Service may occasionally be suspended or
restricted to allow for repairs, maintenance of the service, or the introduction of new or amendment to
services provided. We will endeavour to keep such "down-times" to a minimum.
cannot guarantee that you will be able to contact us by mobile or landline at any time.
conditions if the delay or failure arises from any cause which is beyond our reasonable control, and
shall not be liable for any losses or expenses (whether direct or indirect) arising out of such delay or
failure. This condition does not affect your statutory rights.
complete description and we will try to resolve the issue for you.
sets out our liability for the Service.
result to you or a third party (including without limitation, any direct, indirect, punitive or consequential
loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or
damages arising from or connected in any way to business interruption, and whether in tort (including
without limitation negligence), contract or otherwise) in connection with the Website in any way or in
connection with the use, inability to use or the results of use of the Website, any websites linked to the
Website or the material on such websites, including but not limited to loss or damage due to viruses
that may infect your computer equipment, software, data or other property on account of your access
to, use of, or browsing the Website or your downloading of any material from the Website or any
websites linked to the Website.
Terms Act 1977); or
equipment, software or data, you assume all costs for that servicing/repair/correction.
and read receipt are requested at the time of sending) or registered post to the relevant party at:
have supplied to us or (in the case of email) the most recent e-mail address you have supplied to us;
these Terms or (in the case of email) the following e-mail address:memberenquiries@calluma.com;
on record a receipt for the delivery and/or reading of that e-mail.
suggestions for improvements and will take them seriously as a part of developing and improving our
services.
want to consider how we might have done things differently and how we can generally improve the
quality of our services.
delivered, we set out our complaints procedure below. Our complaints procedure has two stages:-
Tell and preferably write, by e-mail or letter, including your daytime and evening telephone number to
our Customer Care Department. You should do this within one month of the action that gave rise to
your complaint. We will acknowledge your complaint within 7 days of receipt and provide you with a
reference number for future correspondence. If you feel the complaints procedure disadvantages you
in any way – if, for instance, providing written information is difficult for you, we will arrange for a
manager to take full written details down on your behalf.
A senior member of staff will investigate the complaint and write to you with the conclusions of the
complaint and any proposed course of action within 28 days of receiving your original complaint.
fully.
Terms will apply from the date on which they are uploaded to the Website. You should therefore
check these Terms regularly for updates.
agree, as we do, to submit to the exclusive jurisdiction of the courts of England.