MemberSite_XML_Dynamic_USA_HGVFAQ

HGV’s acquisition of Diamond has created one of the largest timeshare networks in the industry, joining HGV’s brand and culture with Diamond’s strong, independent portfolio. This combination will increase product and service offerings in the future, while providing the same level of hospitality you’ve come to expect from both companies. Please read President and CEO Mark Wang’s email for details about the acquisition.

For full details about the acquisition, please read Hilton Grand Vacations’ official press release available at hiltongrandvacations.com/en/news.

Yes. HGV will continue to be traded on the New York Stock Exchange (NYSE) under the ticker symbol “HGV.”

Yes. Hilton Grand Vacations has an updated logo to reflect the combined company.

HGV’s acquisition of Diamond will expand our property portfolio in the future, providing more vacation options around the world. While HGV will acquire Diamond, integrating the two companies will be a multi-year, phased initiative. As new membership and timeshare product opportunities are available in the future, including program and product costs, these will be communicated to Owners.

Although we expect to be able to offer more choices and vacation opportunities in the future, your ownership rights and access will not be changed or diluted.

Your timeshare ownership will remain the same, and you will continue to make reservations the same way you do now. Also, there will be no changes to any of your 2021 Club Dues or maintenance fees as the result of the acquisition. Information about your 2022 maintenance fees and Club Dues will be shared with you when available.

Your timeshare ownership cannot be transferred to HGV.

Your timeshare ownership cannot be transferred or merged.

HGV is unable to buy any Diamond timeshares from current Owners. Similarly, Diamond is unable to buy any timeshares from HGV Owners.

Your Club program membership will remain as it is currently. As new membership and timeshare product opportunities are available in the future, including program and product costs, these will be communicated to Owners.

You will continue to make payments the same way you do now, including maintenance fees, Club Dues and other payments.

You will continue to access available inventory the same way you do now. Over time, we will provide additional details on how these two Clubs may function together, including future access and program costs or options.

You may continue to use your Points to access your timeshare ownership the same way you do now. If you wish to access a resort outside of your current Club program, you may do so through DEX or another timeshare exchange platform based on the rules of your current Club membership program.

You will continue to access the Club website the same way you do now. Over time, we will provide additional details on how these two Clubs may function together.

You will continue to access inventory the same way you do now. Over time, we will provide additional details on how these two Clubs may function together, including future access and program costs or options.

HGV will remain one of Hilton’s many brands. The Hilton values and standards are cornerstones of our business and critical to our future success.

You will continue to have access to the services and programs you do now. Over time, we will provide additional details on how these two Clubs may function together, including future access and program costs or options.

You will continue to have access to the services and programs you do now. Over time, we will provide additional details on how these two Clubs may function together, including future access and program costs or options.

Our service to Owners is of the utmost importance. Rebranding of properties is under consideration but will be a multi-year, phased approach. We will also work in partnership with Hilton, our partners and associations during this process.

Diamond properties will continue to be managed the same way they are now with some involvement from Hilton Grand Vacations. Integrating the two companies will be a multi-year, phased initiative.

As details are identified and new vacation products and services are available, we will communicate with Owners to keep you informed along the way. We will continue to leverage existing communication channels, including updates via email and through your Club program website.

As the merger continues, we will communicate with Owners to keep you informed.

- If you’re an HGV Owner, please visit our Contact Us page for contact information.
- If you’re a Diamond U.S. Owner, please contact 877-374-2582 or email theclub@diamondresorts.com.

- If you’re a Diamond EU Owner, please contact 0345-359-0005 or email theclub@diamondresorts.com.

- If you’re an Embarc Owner, please contact 604-695-8473 or email theclub@diamondresorts.com.