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Protect Yourself Against Fraud



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Unscrupulous third parties are increasingly trying to defraud consumers, specifically timeshare Owners. These fraudulent timeshare schemes often say they can rent, sell or advertise your timeshare usage rights, or may even claim to help sell your timeshare on your behalf.

The good news is these scams often follow the same patterns and use similar tactics. There are ways to protect yourself from these scams, and the first step is knowing how to identify them.

Read below for tips on how to identify fraudulent offers and common exit company scams, educational tools and resources, and how to report an incident.

Tips to Identify a Fraudulent Timeshare Scam

1. If the offer is too good to be true, it probably is.
2. Be suspicious of pre-recorded sales messages.
3. If someone is asking for upfront fees, it’s likely a scam.
4. If the call was unsolicited and offers claims management services, they are already breaking the law.
5. They ask for personal information, especially information they should have on record.

Common Fraudulent Schemes

1. Elimination of fees, including management fees, or contract cancellations.
2. Offers to rent your timeshare usage rights.
3. Offers to buy or sell your timeshare.

Click on the images and watch the video below to learn how you can protect your timeshare exchange benefits and get more information about the common scam tactics.

Protect Yourself: How to Recognize and Avoid Timeshare Fraud [ENG CC] from Hilton Grand Vacations on Vimeo.

Educational Tools & Resources

Following is a list of educational tools and other resources for more information on the topic:

• Sample of fraudulent communication.
• Example 1
• Example 2
• “Are You Being Targeted by Fraudulent Timeshare Exit Companies?” – This article identifies how to protect yourself from the trap of timeshare exit scams.
• List of Third-Party Exit Companies – Visit Kwikchex.com for information on claims management companies, exit companies and potential offenders.
• “Warning – Litigánd Olo Abogados – fake Spanish lawyers” – This article explains a recent third-party fraud attempt to falsely offer compensation to Diamond Resorts Owners.
• VacationTimes.org — This page contains a scrolling feed to the latest industry news and timeshare fraud alerts.
• Protect Yourself: How to Recognize and Avoid Timeshare Fraud — This video contains information on how to identify and report timeshare fraud solicitations.

Reporting Timeshare Fraud

If you are a victim of a fraudulent timeshare scheme or have received deceitful solicitations, follow the steps below:

1. Contact us.
   • Gather as many details of the scam as possible and email them to us at LegalReport@hgv.com.
   • If you received a suspicious solicitation and are unsure whether it’s part of a fraudulent timeshare tactic, contact a Club Counselor at my.hgv.com/contact-theclub.
2. Stop payment immediately. If you paid the scammer via a credit card, contact your card company and request a stop payment. Request a stop payment with your bank if you’ve paid by cheque.

Remember: Always be vigilant about any unsolicited offers to sell, rent or advertise your timeshare and reach out to us immediately for any questions or concerns.

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